Light Co​mmunications, Inc.

Voice Data Web

SUCCESS STORY in 2016:

TellMe (Comprendo) for CallMiner user community, read more...

Enterprise Software Products from Light Communications, Inc.

Light Communications, Inc.  delivers open-architecture solutions that enable corporate enterprises to integrate VOIP and video communication systems with data management infrastructure for maximum business advantage. Our products allow businesses to combine the personal value of human interaction with the information value of the legacy data storage and instant accessibility to the Internet. 

 Light Communications' products provide a rich environment for driving increased sales, exceptional service and 100% customer satisfaction for our customers.



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The Ultimate Speech Analytics!


 TellMe (Comprendo) software enables all LightComm's new and legacy customers to accurately pinpoint, distinguish and tag the actual spoken language between the callers and contact center agents for the duration of each conversation and business transaction.


With LightComm's TellMe (Comprendo) software the daily recording volumes are pre-processed and  individually marked with a tag for the actual spoken language.


For example, if a recording was from an English-language queue, but most of the conversation between the caller and the contact center agent was actually conducted in Spanish language - TellMe (Comprendo) software marks such a recording as "Actual Spanish".


Alternatively, if a recording from a Spanish-language queue was conducted in most part in actual spoken English language - then this recording is marked by TellMe (Comprendo) software as "Actual English".


             The LightComm's TellMe (Comprendo) software has been well-received and highly praised at the CallMiner's "Listen 2016" User Conference in Clearwater, Florida in November 2016 .

 www.listen2016.com


The praise for TellMe (Comprendo) software's accuracy, importance, business value and return on investment has been acknowledged by both, the CallMiner's Eureka power users and the CallMiner's Product Development and Sales teams. 

LightSuite​ TM

Light Communications ’  LightSuite™  is the Company’s registered trademarked solution for voice and data convergence. 

LightSuite has components for downloadable internet based computer software that enables multimedia communications over the internet.

LightSuite also allows providing temporary use of on-line non-downloadable internet based computer software that enables multimedia communications over the internet.


The latest release of  LightSuite™  will add flexible database engine and ability to inter-connect multi-vendor software applications into a unified business solution.