Light Co​mmunications, Inc.

Voice Data Web

SUCCESS STORY in 2016:

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Partnerships

Press release​

CallMiner Expands Focus on Telecommunications Through New Reseller

and Technology Partnership with Light Communications, Inc.


Waltham, MA – February 2, 2017 -- CallMiner, the leader in speech and customer engagement analytics solutions, announces today that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of Enterprise contact center solutions.


Light Communications, Inc. was founded in 1999 to deliver software-based products and services to large corporations globally. Many of existing valued customers of Light Communications, Inc. have been successfully operating LightComm’s multi-media contact centers highly tailored to fit their exact business and operational needs, such as in sales, customer service and collections departments. These legacy clients of LightComm, as well as many new prospects are now looking to acquire speech analytics solutions to enhance the efficiency of their contact centers by adding CallMiner’s Eureka powerful software engine.


LightComm’s customers have been looking for ways to effectively evaluate and improve contact center agent performance as well as better assess their customer needs, preferences and satisfaction. CallMiner Eureka provides the insights to benchmark where they stand today, help establish a plan for improvement, and track their progress.


 “We are thrilled to join the CallMiner partner network and to be able to offer our customers a path to even more improved contact center performance, operational efficiency and increased revenue with speech analytics,says LightComm’s President Vladimir Baculyn.We are already working with some joint prospects and when we showed them the insights they can get with Eureka, they instantly saw its value in transforming their business,” Baculyn continues.


CallMiner, a leading provider of scalable speech and customer engagement analytics solutions, has more than 15 years of industry leadership and over 2 billion hours of conversations mined. Eureka monitors customer interactions across all channels – phone, email, webchat and social to better understand the customer journey. The system also provides trend data which can reveal process and product issues so that they can be quickly addressed. In addition, analytics can identify risky language and alert a supervisor so that contact center agents can receive the proper coaching to ensure regulatory compliance adherence.

“Light Communications is a great addition to our partner ecosystem,” says Tom Wendt, CallMiner Vice

President of Business Development & Channel Sales. “We are both committed to providing our

customers with technology solutions that can take their business to new heights, provide a strong return

on their investment and help them achieve revenue growth,” Wendt concludes.

Latest News

June 2016 

LightComm upgrades the Irvine Water District's contact center with a prorietary LightComm reporting software to better serve the callers.

Team

March 2016

LightComm expands the Irvine Water District's contact center with a sophisticated self-service system, utilizing prorietary LightComm reporting software .

Awards

December 2016

LightComm successfully completes a turn-key deployment of an enterprise Inbound-Outbound contact center system at KoolSmiles, US largest dental services network. 

Projects

July 2015

Peoples Bank replaces a legacy HP(3Com) ACD with a new state-of-the-art LightComm Contact Center (with full redundancy) to ensure continuity of its Hewelett-Packard infrastructure maintenance.

Environment

April 2015

NFP Executive Benefits praises LightComm for implementing a sophisticated interaction platform to better serve its clients nation-wide.